The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Traditional call centers have long relied on Interactive Voice Response (IVR) systems. However, Yeastar has already laid the foundation for the next evolution with AI-powered transcription and ...

There was a time when call centers were built primarily to handle large volumes of customer queries by phone. Today, contact centers have largely replaced them – the operational hubs where businesses ...

Caylent, a consulting firm that helps Amazon Web Services customers adopt AI, has acquired Pronetx, another consulting firm that focuses on selling Amazon’s AI-powered contact center software, called ...

BOY’S MOM WITH CHILD NEGLECT FOR ALLOWING THE GUN TO BE ACCESSIBLE. NEXT TIME YOU CALL FOR HELP, AI COULD BE ANSWERING THAT CALL. TONIGHT, WINTER GARDEN POLICE HOPE CITY COUNCIL WILL APPROVE THE ...

Zultys AI Receptionist, also launched today, is a new AI-powered voice agent designed to serve as a 24/7 front-line tool.