Some customers complain about even the most natural things. In this story, a customer service employee received a call from a customer complaining about a cold conservatory. The issue happened on the ...

Feedback volume tends to follow product-market fit. When fit is low, feedback is minimal and marked by indifference.

Lululemon Athletica is facing customer complaints about leggings being see-through when bending—and it’s not the first time. The latest criticism concerns the athletic-wear maker’s Heart Scatter pants ...

“The customer is always right” — except when you’re stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that ...

PC hardware company NZXT and its billing partner, Fragile, have agreed to a $3,450,000 settlement in response to a ...

Add Yahoo as a preferred source to see more of our stories on Google. Interior of Trader Joe's showing four people shopping by the refrigerated shelves in the produce section with a row of produce in ...

The story unfolding around a Texas diesel performance shop reads more like a slow-burn collapse that finally tipped into ...

If an airline's response to your complaint isn't satisfactory, you can escalate your complaint to the government. Here's what ...

Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

New rules have come into force in the UK that mean telecoms customers can escalate complaints to an alternative arbitration ...