Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Irish-founded tech group Intercom has parted ways with ChatGPT and opted to partner with OpenAI’s competitor Anthropic to spearhead its growth in the AI-powered customer service space. Intercom runs ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Start-up distributor Unfold has been appointed as Intercom’s authorised distributor in Australia and New Zealand, expanding ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

Intercom, acustomer service solutions provider, today introduced acustomer service bot named Fin, powered by OpenAI's GPT-4 and Intercom's proprietary machine learning technology. Fin works with zero ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...