Probing questions also allows the agent to understand better how the customer feels, which might change how they talk to the customer. If the customer is distraught, they will improve the customer ...

Years ago, I was asked by a close friend for some career advice. He was contemplating whether to return for an MBA or enroll in law school. He did not see himself being a lawyer, but he was intrigued ...

Please provide your email address to receive an email when new articles are posted on . Nearly all patients spontaneously report cardinal symptoms like pain and nausea. Cognitive symptoms also can be ...

In a recent post, I suggested eight questions to ask and answer that can deepen a relationship, romantic or platonic, perhaps even between a parent and an adult child. That has turned out to be among ...